Privacy Policy.
Privacy Policy.
Last updated:
Last updated:
At Lumora Health, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, and what choices you have when using our website and services.
Lumora Health Privacy Policy
Effective Date: May 1st, 2026
Lumora Health (“Lumora,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, applications, services, and healthcare-related technology platform (collectively, the “Services”).
1. Information We Collect
A. Information You Provide
We may collect:
Name
Email address
Phone number
Date of birth
Account credentials
Insurance information
Health-related information
Communications and support requests
Uploaded files and records
B. Automatically Collected Information
We may collect:
IP address
Device identifiers
Browser type
Usage activity
Log data
Cookies and analytics data
C. Healthcare Information
Certain information may constitute Protected Health Information (“PHI”) governed by HIPAA.
2. How We Use Information
We may use information to:
Provide and improve the Services
Support healthcare workflows
Authenticate users
Respond to requests
Process transactions
Maintain security and compliance
Develop platform functionality
Analyze usage trends
Communicate with users
Comply with legal obligations
3. AI and Automated Technologies
Lumora Health may use artificial intelligence or automated systems to assist with:
Administrative workflows
Documentation support
Data analysis
Care coordination
Clinical support functions
AI-generated outputs:
May contain inaccuracies
Should not be relied upon as sole medical guidance
Do not replace qualified healthcare professionals
We implement safeguards intended to reduce inappropriate or unauthorized use of personal information in AI systems.
4. Sharing of Information
We may share information with:
Healthcare providers
Business associates
Service providers
Cloud infrastructure providers
Analytics vendors
Legal or regulatory authorities
Successors in connection with mergers or acquisitions
We do not sell personal information.
Data Sharing
Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in information, SMS consent, and related messaging data are never shared with third parties or affiliates for marketing or promotional purposes. Any information sharing described elsewhere in this Privacy Policy excludes mobile opt-in data and SMS consent information unless required by law or necessary to provide the messaging services requested by the user.
5. HIPAA
Where Lumora Health acts as a Business Associate or Covered Entity under HIPAA, we comply with applicable HIPAA obligations regarding PHI.
Certain healthcare providers may provide separate Notices of Privacy Practices.
6. Cookies & Tracking Technologies
We may use:
Cookies
Analytics tools
Session tracking
Security monitoring technologies
Users may modify browser settings to manage cookies.
7. Data Security
We implement commercially reasonable safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no security system is completely secure.
8. Data Retention
We retain information as reasonably necessary for:
Service delivery
Legal compliance
Security purposes
Operational requirements
Dispute resolution
9. Your Rights
Depending on applicable law, users may have rights to:
Access information
Correct information
Delete information
Restrict processing
Receive copies of information
Withdraw consent where applicable
Requests may be submitted to: [Insert Contact Email]
10. Children’s Privacy
The Services are not intended for anyone under 18 unless specifically authorized and compliant with applicable healthcare and parental consent laws.
11. State Privacy Rights
Residents of certain states may have additional rights under laws such as:
California Consumer Privacy Act (CCPA/CPRA)
Virginia Consumer Data Protection Act
Colorado Privacy Act
Other applicable laws
12. Changes to This Policy
We may update this Privacy Policy periodically.
Material changes may be communicated through the Services or by other reasonable means.
13. Contact Information
Lumora Health, LLC
355 Barclay Circle, Suite A
support@discoverlumora.com
(248) 692-4299
14. Lumora Health Messaging Terms and Conditions
By providing your mobile phone number and opting in to receive SMS communications from Lumora Health, you agree to the following Messaging Terms and Conditions.
1. Messaging Program
Lumora Health's messaging program provides general conversational messaging to answer questions and provide customer support. We may also send promotional offers, discounts, and information regarding our products and services, where permitted by applicable law and with your consent where required.
2. Opt-Out
You may cancel the SMS service at any time by replying STOP to any message you receive from us. After you send the SMS message STOP, we will send you a confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from us. If you wish to rejoin, simply sign up again as you did initially, and we will resume sending SMS messages.
3. Help
If you are experiencing issues with the messaging program, reply HELP for assistance or contact us directly at support@discoverlumora.com.
4. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
5. Message Frequency and Charges
Message frequency will vary based on communication needs. Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, please contact your wireless provider.
6. Privacy
For information regarding how we collect, use, protect, and disclose your personal information, please refer to the Privacy Policy above. Mobile opt-in information and SMS consent are not shared with third parties for marketing or promotional purposes.
Lumora Health Privacy Policy
Effective Date: May 1st, 2026
Lumora Health (“Lumora,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, applications, services, and healthcare-related technology platform (collectively, the “Services”).
1. Information We Collect
A. Information You Provide
We may collect:
Name
Email address
Phone number
Date of birth
Account credentials
Insurance information
Health-related information
Communications and support requests
Uploaded files and records
B. Automatically Collected Information
We may collect:
IP address
Device identifiers
Browser type
Usage activity
Log data
Cookies and analytics data
C. Healthcare Information
Certain information may constitute Protected Health Information (“PHI”) governed by HIPAA.
2. How We Use Information
We may use information to:
Provide and improve the Services
Support healthcare workflows
Authenticate users
Respond to requests
Process transactions
Maintain security and compliance
Develop platform functionality
Analyze usage trends
Communicate with users
Comply with legal obligations
3. AI and Automated Technologies
Lumora Health may use artificial intelligence or automated systems to assist with:
Administrative workflows
Documentation support
Data analysis
Care coordination
Clinical support functions
AI-generated outputs:
May contain inaccuracies
Should not be relied upon as sole medical guidance
Do not replace qualified healthcare professionals
We implement safeguards intended to reduce inappropriate or unauthorized use of personal information in AI systems.
4. Sharing of Information
We may share information with:
Healthcare providers
Business associates
Service providers
Cloud infrastructure providers
Analytics vendors
Legal or regulatory authorities
Successors in connection with mergers or acquisitions
We do not sell personal information.
Data Sharing
Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in information, SMS consent, and related messaging data are never shared with third parties or affiliates for marketing or promotional purposes. Any information sharing described elsewhere in this Privacy Policy excludes mobile opt-in data and SMS consent information unless required by law or necessary to provide the messaging services requested by the user.
5. HIPAA
Where Lumora Health acts as a Business Associate or Covered Entity under HIPAA, we comply with applicable HIPAA obligations regarding PHI.
Certain healthcare providers may provide separate Notices of Privacy Practices.
6. Cookies & Tracking Technologies
We may use:
Cookies
Analytics tools
Session tracking
Security monitoring technologies
Users may modify browser settings to manage cookies.
7. Data Security
We implement commercially reasonable safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no security system is completely secure.
8. Data Retention
We retain information as reasonably necessary for:
Service delivery
Legal compliance
Security purposes
Operational requirements
Dispute resolution
9. Your Rights
Depending on applicable law, users may have rights to:
Access information
Correct information
Delete information
Restrict processing
Receive copies of information
Withdraw consent where applicable
Requests may be submitted to: [Insert Contact Email]
10. Children’s Privacy
The Services are not intended for anyone under 18 unless specifically authorized and compliant with applicable healthcare and parental consent laws.
11. State Privacy Rights
Residents of certain states may have additional rights under laws such as:
California Consumer Privacy Act (CCPA/CPRA)
Virginia Consumer Data Protection Act
Colorado Privacy Act
Other applicable laws
12. Changes to This Policy
We may update this Privacy Policy periodically.
Material changes may be communicated through the Services or by other reasonable means.
13. Contact Information
Lumora Health, LLC
355 Barclay Circle, Suite A
support@discoverlumora.com
(248) 692-4299
14. Lumora Health Messaging Terms and Conditions
By providing your mobile phone number and opting in to receive SMS communications from Lumora Health, you agree to the following Messaging Terms and Conditions.
1. Messaging Program
Lumora Health's messaging program provides general conversational messaging to answer questions and provide customer support. We may also send promotional offers, discounts, and information regarding our products and services, where permitted by applicable law and with your consent where required.
2. Opt-Out
You may cancel the SMS service at any time by replying STOP to any message you receive from us. After you send the SMS message STOP, we will send you a confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from us. If you wish to rejoin, simply sign up again as you did initially, and we will resume sending SMS messages.
3. Help
If you are experiencing issues with the messaging program, reply HELP for assistance or contact us directly at support@discoverlumora.com.
4. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
5. Message Frequency and Charges
Message frequency will vary based on communication needs. Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, please contact your wireless provider.
6. Privacy
For information regarding how we collect, use, protect, and disclose your personal information, please refer to the Privacy Policy above. Mobile opt-in information and SMS consent are not shared with third parties for marketing or promotional purposes.
Your questions.
Answered.
Not sure what to expect? These answers might help you feel more confident as you begin.
Didn’t find your answer? Send us a message — we’ll respond with care and clarity.
What is Lumora Health?
Lumora Health is a telehealth functional medicine clinic focused on helping patients identify and address the root causes of their symptoms while improving quality of life and supporting longevity.
Our goal is to help reduce inflammation, support hormone balance, and personalize care plans so patients can work toward optimal metabolic health. We offer a wide range of services, including hormone and thyroid support, weight loss, fertility support, longevity care, and personalized supplement recommendations.
What is Lumora Health?
Lumora Health is a telehealth functional medicine clinic focused on helping patients identify and address the root causes of their symptoms while improving quality of life and supporting longevity.
Our goal is to help reduce inflammation, support hormone balance, and personalize care plans so patients can work toward optimal metabolic health. We offer a wide range of services, including hormone and thyroid support, weight loss, fertility support, longevity care, and personalized supplement recommendations.
Who do you treat?
Who do you treat?
We treat patients 18 years and older. At Lumora Health, we believe it is never too early to be proactive about your health and never too late to start feeling your best.
We are here to support you throughout every stage of adulthood. Our team is passionate about helping both men and women with fertility, muscle building, longevity, hormone optimization, and overall wellness. Because hormone levels can begin to decline as early as age 25, we take a personalized, preventative approach to help patients feel and function at their best over time.
Do you take insurance?
Do you take insurance?
At this time, Lumora Health does not bill insurance directly for any of our services. However, we are able to write insurance-billed lab orders through our lab providers when applicable. In these cases, the lab is the billing party.
We are unable to provide billing codes for reimbursement for any other services.
Can I used my HSA or FSA funds?
Can I used my HSA or FSA funds?
Yes. All Lumora Health services can be paid for using an HSA or FSA card. Please keep your receipts for itemization and reimbursement purposes.
How often should I get blood work and consult with a provider?
How often should I get blood work and consult with a provider?
We typically recommend completing a follow-up lab panel 90 days after starting your personalized treatment program. This helps ensure that the provider’s recommendations and dosing are working appropriately and that you are responding well.
After that, patients are generally recommended to follow up every 3 to 6 months. Many of our patients enjoy seeing their progress and tracking their results over time.
How long does it take to fulfill a medication or supplement order?
How long does it take to fulfill a medication or supplement order?
Most medications arrive within 1 to 2 weeks, and sometimes sooner. However, because our medications are prepared by compounding facilities and made specifically for each patient, delivery may take up to 3 weeks.
Supplements typically arrive within 7 days.
How long will it take to receive my blood work results?
How long will it take to receive my blood work results?
Our blood work is very comprehensive and often more thorough than what is typically ordered by a primary care provider. Certain labs may require send-out testing, which can take additional time to process.
Results typically take 7 to 14 days to finalize.
How do I prepare for my blood draw?
How do I prepare for my blood draw?
We recommend avoiding strenuous exercise or workouts before your blood draw.
Lab work requires fasting for 8 to 12 hours before your appointment. This means no food, drinks, or supplements other than water. We encourage you to drink plenty of water beforehand, as this can help make the lab draw easier.
We also recommend completing labs first thing in the morning, ideally before 10:00 a.m.
If you are a woman with a regular menstrual cycle, we prefer that your blood work be completed between days 19 and 21 of your cycle. Day 1 is the first day of your period.
Please reach out to us with any lab-related questions. We are happy to help.
What states do you offer services in?
What states do you offer services in?
Currently, lab work and provider consultations are available only to patients located in Michigan.
However, we are able to ship supplements from our online shop to all 50 states. We take great pride in our supplement recommendations and maintain very high standards for the products we offer.
I had recent labs. Will you accept them?
I had recent labs. Will you accept them?
Typically, we do not review labs that were not ordered by our practice. We require comprehensive labs to ensure we are seeing the full picture and treating patients safely.
That said, if you are continuing a treatment already in progress and would like us to assess whether your recent labs are sufficient, we are happy to review them. Labs must have been drawn within the past 90 days.
Please reach out to us and let us know.
How are your hormones different from what my OB-GYN may prescribe?
How are your hormones different from what my OB-GYN may prescribe?
We utilize compounded medications and hormones, which means they are bioidentical and non-synthetic. We also prefer compounded options because they can be titrated and dosed specifically for each patient as needs and symptoms change over time.
Your questions.
Answered.
Not sure what to expect? These answers might help you feel more confident as you begin.
Didn’t find your answer? Send us a message — we’ll respond with care and clarity.
What is Lumora Health?
Lumora Health is a telehealth functional medicine clinic focused on helping patients identify and address the root causes of their symptoms while improving quality of life and supporting longevity.
Our goal is to help reduce inflammation, support hormone balance, and personalize care plans so patients can work toward optimal metabolic health. We offer a wide range of services, including hormone and thyroid support, weight loss, fertility support, longevity care, and personalized supplement recommendations.
What is Lumora Health?
Lumora Health is a telehealth functional medicine clinic focused on helping patients identify and address the root causes of their symptoms while improving quality of life and supporting longevity.
Our goal is to help reduce inflammation, support hormone balance, and personalize care plans so patients can work toward optimal metabolic health. We offer a wide range of services, including hormone and thyroid support, weight loss, fertility support, longevity care, and personalized supplement recommendations.
Who do you treat?
Who do you treat?
We treat patients 18 years and older. At Lumora Health, we believe it is never too early to be proactive about your health and never too late to start feeling your best.
We are here to support you throughout every stage of adulthood. Our team is passionate about helping both men and women with fertility, muscle building, longevity, hormone optimization, and overall wellness. Because hormone levels can begin to decline as early as age 25, we take a personalized, preventative approach to help patients feel and function at their best over time.
Do you take insurance?
Do you take insurance?
At this time, Lumora Health does not bill insurance directly for any of our services. However, we are able to write insurance-billed lab orders through our lab providers when applicable. In these cases, the lab is the billing party.
We are unable to provide billing codes for reimbursement for any other services.
Can I used my HSA or FSA funds?
Can I used my HSA or FSA funds?
Yes. All Lumora Health services can be paid for using an HSA or FSA card. Please keep your receipts for itemization and reimbursement purposes.
How often should I get blood work and consult with a provider?
How often should I get blood work and consult with a provider?
We typically recommend completing a follow-up lab panel 90 days after starting your personalized treatment program. This helps ensure that the provider’s recommendations and dosing are working appropriately and that you are responding well.
After that, patients are generally recommended to follow up every 3 to 6 months. Many of our patients enjoy seeing their progress and tracking their results over time.
How long does it take to fulfill a medication or supplement order?
How long does it take to fulfill a medication or supplement order?
Most medications arrive within 1 to 2 weeks, and sometimes sooner. However, because our medications are prepared by compounding facilities and made specifically for each patient, delivery may take up to 3 weeks.
Supplements typically arrive within 7 days.
How long will it take to receive my blood work results?
How long will it take to receive my blood work results?
Our blood work is very comprehensive and often more thorough than what is typically ordered by a primary care provider. Certain labs may require send-out testing, which can take additional time to process.
Results typically take 7 to 14 days to finalize.
How do I prepare for my blood draw?
How do I prepare for my blood draw?
We recommend avoiding strenuous exercise or workouts before your blood draw.
Lab work requires fasting for 8 to 12 hours before your appointment. This means no food, drinks, or supplements other than water. We encourage you to drink plenty of water beforehand, as this can help make the lab draw easier.
We also recommend completing labs first thing in the morning, ideally before 10:00 a.m.
If you are a woman with a regular menstrual cycle, we prefer that your blood work be completed between days 19 and 21 of your cycle. Day 1 is the first day of your period.
Please reach out to us with any lab-related questions. We are happy to help.
What states do you offer services in?
What states do you offer services in?
Currently, lab work and provider consultations are available only to patients located in Michigan.
However, we are able to ship supplements from our online shop to all 50 states. We take great pride in our supplement recommendations and maintain very high standards for the products we offer.
I had recent labs. Will you accept them?
I had recent labs. Will you accept them?
Typically, we do not review labs that were not ordered by our practice. We require comprehensive labs to ensure we are seeing the full picture and treating patients safely.
That said, if you are continuing a treatment already in progress and would like us to assess whether your recent labs are sufficient, we are happy to review them. Labs must have been drawn within the past 90 days.
Please reach out to us and let us know.
How are your hormones different from what my OB-GYN may prescribe?
How are your hormones different from what my OB-GYN may prescribe?
We utilize compounded medications and hormones, which means they are bioidentical and non-synthetic. We also prefer compounded options because they can be titrated and dosed specifically for each patient as needs and symptoms change over time.
Your questions.
Answered.
Not sure what to expect? These answers might help you feel more confident as you begin.
What is Lumora Health?
Lumora Health is a telehealth functional medicine clinic focused on helping patients identify and address the root causes of their symptoms while improving quality of life and supporting longevity.
Our goal is to help reduce inflammation, support hormone balance, and personalize care plans so patients can work toward optimal metabolic health. We offer a wide range of services, including hormone and thyroid support, weight loss, fertility support, longevity care, and personalized supplement recommendations.
What is Lumora Health?
Lumora Health is a telehealth functional medicine clinic focused on helping patients identify and address the root causes of their symptoms while improving quality of life and supporting longevity.
Our goal is to help reduce inflammation, support hormone balance, and personalize care plans so patients can work toward optimal metabolic health. We offer a wide range of services, including hormone and thyroid support, weight loss, fertility support, longevity care, and personalized supplement recommendations.
Who do you treat?
Who do you treat?
We treat patients 18 years and older. At Lumora Health, we believe it is never too early to be proactive about your health and never too late to start feeling your best.
We are here to support you throughout every stage of adulthood. Our team is passionate about helping both men and women with fertility, muscle building, longevity, hormone optimization, and overall wellness. Because hormone levels can begin to decline as early as age 25, we take a personalized, preventative approach to help patients feel and function at their best over time.
Do you take insurance?
Do you take insurance?
At this time, Lumora Health does not bill insurance directly for any of our services. However, we are able to write insurance-billed lab orders through our lab providers when applicable. In these cases, the lab is the billing party.
We are unable to provide billing codes for reimbursement for any other services.
Can I used my HSA or FSA funds?
Can I used my HSA or FSA funds?
Yes. All Lumora Health services can be paid for using an HSA or FSA card. Please keep your receipts for itemization and reimbursement purposes.
How often should I get blood work and consult with a provider?
How often should I get blood work and consult with a provider?
We typically recommend completing a follow-up lab panel 90 days after starting your personalized treatment program. This helps ensure that the provider’s recommendations and dosing are working appropriately and that you are responding well.
After that, patients are generally recommended to follow up every 3 to 6 months. Many of our patients enjoy seeing their progress and tracking their results over time.
How long does it take to fulfill a medication or supplement order?
How long does it take to fulfill a medication or supplement order?
Most medications arrive within 1 to 2 weeks, and sometimes sooner. However, because our medications are prepared by compounding facilities and made specifically for each patient, delivery may take up to 3 weeks.
Supplements typically arrive within 7 days.
How long will it take to receive my blood work results?
How long will it take to receive my blood work results?
Our blood work is very comprehensive and often more thorough than what is typically ordered by a primary care provider. Certain labs may require send-out testing, which can take additional time to process.
Results typically take 7 to 14 days to finalize.
How do I prepare for my blood draw?
How do I prepare for my blood draw?
We recommend avoiding strenuous exercise or workouts before your blood draw.
Lab work requires fasting for 8 to 12 hours before your appointment. This means no food, drinks, or supplements other than water. We encourage you to drink plenty of water beforehand, as this can help make the lab draw easier.
We also recommend completing labs first thing in the morning, ideally before 10:00 a.m.
If you are a woman with a regular menstrual cycle, we prefer that your blood work be completed between days 19 and 21 of your cycle. Day 1 is the first day of your period.
Please reach out to us with any lab-related questions. We are happy to help.
What states do you offer services in?
What states do you offer services in?
Currently, lab work and provider consultations are available only to patients located in Michigan.
However, we are able to ship supplements from our online shop to all 50 states. We take great pride in our supplement recommendations and maintain very high standards for the products we offer.
I had recent labs. Will you accept them?
I had recent labs. Will you accept them?
Typically, we do not review labs that were not ordered by our practice. We require comprehensive labs to ensure we are seeing the full picture and treating patients safely.
That said, if you are continuing a treatment already in progress and would like us to assess whether your recent labs are sufficient, we are happy to review them. Labs must have been drawn within the past 90 days.
Please reach out to us and let us know.
How are your hormones different from what my OB-GYN may prescribe?
How are your hormones different from what my OB-GYN may prescribe?
We utilize compounded medications and hormones, which means they are bioidentical and non-synthetic. We also prefer compounded options because they can be titrated and dosed specifically for each patient as needs and symptoms change over time.
Didn’t find your answer? Send us a message — we’ll respond with care and clarity.